Data Deletion

You have the right to request deletion of your personal data from OutreachAgent at any time. This page explains how to make a request and what to expect.

How to Request Data Deletion

You can request deletion of your data through any of the following methods:

1. In-app account deletion

Go to Settings → Account → Delete Account in your OutreachAgent dashboard. This will delete your account and all associated data. Workspace owners can also delete the entire workspace and all its data.

2. Email request

Send an email to [email protected] with the subject "Data Deletion Request" and include the email address associated with your account. We will verify your identity and process the request.

3. DPO request

For GDPR-specific erasure requests (Article 17), contact our Data Protection Officer at [email protected].

What Gets Deleted

When we process a data deletion request, the following data is removed:

Data type	Deletion timeline
Account profile & credentials	Immediately upon processing
Workspace data (leads, contacts, deals)	Within 30 days
Conversation & message history	Within 30 days
Email & API credentials/tokens	Within 24 hours
File attachments (R2 storage)	Within 30 days
Usage logs & analytics	Within 30 days (anonymised aggregates may be retained)
Billing records	Retained for 7 years as required by law
Backup copies	Purged within 30 days of primary deletion

Meta Platform Data Deletion

If you connected your Facebook, Instagram, or WhatsApp Business account to OutreachAgent, Emacron AI Technologies supports Meta's data deletion callback mechanism.

Automatic deletion via Meta

When you remove the OutreachAgent app from your Facebook settings, Meta sends us a data deletion callback. Upon receiving this callback, we will:

Immediately revoke and delete all Meta access tokens and page tokens
Delete all Meta-sourced conversation data (Messenger, Instagram DM, WhatsApp messages) within 30 days
Remove Facebook Page IDs, WhatsApp Business Account IDs, and ad account associations
Provide a confirmation URL where you can check the status of the deletion

Manual deletion request

You can also request deletion of your Meta platform data by emailing [email protected] with the subject “Meta Data Deletion Request” and including:

The email address associated with your OutreachAgent account
Your Facebook/Instagram user ID or WhatsApp phone number (if known)
Which Meta platform data you want deleted (all, or specific channels)

Note: Deleting Meta platform data does not delete your entire OutreachAgent account. If you wish to delete your account entirely, please use the in-app deletion feature or contact our support team.

Processing Timeline

We process data deletion requests as follows:

Identity verification: 1–3 business days
Meta token & credential deletion: within 24 hours of verification
Primary data deletion: within 30 days of verification
Backup purge: within 30 days of primary deletion
Confirmation email: sent upon completion

Contact

For data deletion requests or questions:

Privacy Team

Emacron AI Technologies

Fourth Floor, City Vista, Kharadi, Pune 411014, India

[email protected]