1. Acceptance of Terms
By creating an account or using the OutreachAgent service (“Service”), you agree to be bound by these Terms, our Privacy Policy, and any additional terms presented to you. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, do not access or use the Service. Your continued use following any amendment constitutes acceptance of the revised Terms.
2. Service Description
OutreachAgent is an AI-powered customer relationship management (CRM) and sales automation platform. The Service includes, without limitation:
- Multi-channel outreach automation (Email, WhatsApp, SMS)
- AI lead scoring and intent detection
- CRM pipeline and deal management
- Unified inbox and conversation management
- AI chatbot and live chat widget
- Analytics, reporting, and dashboards
- Third-party integrations and public API
- Knowledge base and help center tools
- NPS surveys and customer feedback tools
We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice where possible.
3. Account Terms
4. Acceptable Use
You agree not to use the Service to:
- Send unsolicited bulk messages (spam) in violation of applicable law (CAN-SPAM, GDPR, CASL)
- Send messages to individuals who have not provided consent where required by law
- Upload, store, or transmit illegal content, malware, or phishing material
- Scrape, harvest, or collect user data without authorisation
- Impersonate any person or entity or misrepresent your affiliation
- Circumvent any security, authentication, or rate-limiting mechanism
- Reverse engineer, decompile, or attempt to extract source code from the Service
- Use the Service for any purpose that violates applicable law or regulation
- Interfere with or disrupt the integrity or performance of the Service
- Use the Service to facilitate any form of discrimination or harassment
Violation of this section may result in immediate suspension or termination of your account and may be reported to relevant authorities.
5. Payment & Billing
5.1 Subscription Plans
The Service is offered on a subscription basis. Subscription fees are billed monthly or annually, in advance, depending on your chosen plan. All prices are in USD unless otherwise stated and exclude applicable taxes.
5.2 Free Trial
New accounts receive a 14-day free trial with access to all features of the selected plan. No credit card is required to start a trial. At the end of the trial period, your workspace will be downgraded to a limited free tier unless you add a payment method.
5.3 Refund Policy
Monthly subscriptions: We do not provide refunds for partial months. Annual subscriptions: We offer a pro-rated refund if you cancel within 30 days of your annual renewal date. Custom enterprise plans have refund terms specified in their respective order forms.
5.4 Late Payment
If payment fails, we will attempt to process it three times over 7 days. If payment remains unsuccessful, your account may be suspended. You remain responsible for all fees during any suspension period caused by non-payment.
6. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
6.1 Your Data
You retain full ownership of all data you input into the Service (“Customer Data”). You grant us a limited, non-exclusive licence to process Customer Data solely to provide the Service. We will not access Customer Data except to deliver the Service, provide support, or comply with legal obligations.
6.2 Data Processing Agreement
If you are subject to the GDPR or other data protection regulations, you may request our standard Data Processing Agreement (DPA) at [email protected]. Our DPA details your rights as a data controller and our obligations as your data processor.
6.3 Data Export & Portability
You may export all Customer Data at any time through the Service. Upon account termination, we will provide you with a data export window of 30 days before permanently deleting your data.
7. Intellectual Property
Emacron AI Technologies retains all right, title, and interest in and to the Service, including all underlying software, algorithms, AI models, user interface designs, trademarks, and documentation (“OutreachAgent IP”). Nothing in these Terms grants you any right in OutreachAgent IP except the limited licence to use the Service as described herein.
Any feedback, suggestions, or ideas you provide regarding the Service may be used by us without restriction or compensation to you. You retain ownership of all content you create within the Service (e.g., email templates, campaign copy).
8. AI Features
The Service incorporates artificial intelligence and machine learning features including lead scoring, email generation, reply suggestions, and intent detection. You acknowledge that:
- AI outputs are probabilistic and may contain errors. You are responsible for reviewing AI-generated content before sending.
- AI lead scores and recommendations are informational only and should not be the sole basis for business decisions.
- We use anonymised, aggregated usage data to improve AI model performance. We do not train models on identifiable Customer Data without explicit consent.
- AI features may change, improve, or be deprecated as our models are updated.
9. Third-Party Integrations
The Service may integrate with third-party services (e.g., Gmail, WhatsApp Business API, HubSpot, Shopify, Slack). These integrations are provided for your convenience. We are not responsible for the availability, accuracy, or content of third-party services.
Your use of third-party integrations is subject to the respective third-party's terms of service. You are responsible for ensuring you have the appropriate rights and consents to connect your accounts and process data through those services.
9.1 Meta Platform Terms
OutreachAgent integrates with Meta platforms (Facebook, Instagram, WhatsApp Business) as an authorised Meta Technology Provider. By connecting your Meta accounts to OutreachAgent, you additionally agree to:
- Meta Platform Terms (https://developers.facebook.com/terms/)
- Meta Developer Policies (https://developers.facebook.com/devpolicy)
- WhatsApp Business Terms of Service (https://www.whatsapp.com/legal/business-terms)
- Meta Business Tools Terms (https://www.facebook.com/legal/terms/businesstools)
You agree not to use Meta platform data obtained through OutreachAgent for any purpose other than managing your legitimate business communications. You shall not sell, license, or share Meta platform data with third parties, use it for surveillance, or process it in violation of Meta's policies or applicable law.
If Meta revokes access or requires data deletion, you agree to cooperate promptly and comply with all Meta requirements. Emacron AI Technologies will process Meta data deletion callbacks within 48 hours as described in our Data Deletion page.
10. Disclaimer of Warranties
Disclaimer
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR CONTINUOUS AVAILABILITY. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY REGARDING RESULTS OBTAINED FROM USE OF THE SERVICE.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EMACRON AI TECHNOLOGIES, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICE.
Our total aggregate liability to you for all claims arising under or related to these Terms shall not exceed the greater of: (a) the amount you paid us in the 12 months preceding the claim, or (b) USD $100.
12. Indemnification
You agree to indemnify, defend, and hold harmless Emacron AI Technologies and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any Customer Data you submit to the Service.
13. Termination
13.1 By You
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends.
13.2 By Us
We may suspend or terminate your account with 30 days' notice for any reason, or immediately if you breach these Terms, engage in fraudulent activity, or pose a security risk to the Service or other users.
13.3 Effect of Termination
Upon termination, your right to use the Service ceases. We will provide a 30-day data export window. Sections 7, 10, 11, 12, and 14 survive any termination of these Terms.
14. Governing Law & Disputes
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If no resolution is reached within 60 days, the dispute shall be submitted to binding arbitration under the rules of the London Court of International Arbitration (LCIA).
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm. EU consumers retain the right to bring claims before their local courts and to use EU Online Dispute Resolution mechanisms.
15. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Send an email notification to all account holders at least 30 days before the changes take effect
- Display a prominent in-app notice for 30 days after publication
Continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the changes, you must stop using the Service and cancel your subscription.
16. Contact
If you have questions about these Terms or wish to discuss your account, please contact us: