✈️

Telegram

Native

Connect a Telegram bot to EmacronAI CRM and manage all Telegram conversations from your unified inbox — with AI auto-replies, automation rules, and team assignments built in.

Note: You need to create a Telegram Bot via BotFather. The bot must be running for messages to route into EmacronAI CRM. One bot per EmacronAI CRM workspace.

Prerequisites

  • 1A Telegram account (to talk to BotFather)
  • 2EmacronAI CRM workspace with admin or owner role

Step-by-step setup

  1. 1

    Create a bot via BotFather

    Open Telegram → search for @BotFather → send /newbot → follow the prompts to name your bot. BotFather will give you a bot token.

    1234567890:ABCdefGHIjklMNOpqrSTUvwxYZ
    Open BotFather on Telegram →
  2. 2

    Connect in EmacronAI CRM

    Go to Settings → Telegram → paste your bot token → click Connect. EmacronAI CRM will automatically register a webhook with Telegram so messages route in.

    Open Telegram settings →
  3. 3

    Test your bot

    Send a message to your bot on Telegram. Within seconds it should appear in your EmacronAI CRM inbox under the Telegram channel.

  4. 4

    (Optional) Enable AI auto-replies

    Go to Settings → AI Mode → enable for Telegram. The AI will reply to new Telegram messages using your configured persona and knowledge base.

    Open AI Mode settings →

What's included

📥

Unified inbox

Telegram messages appear alongside WhatsApp, Email, and Instagram in your shared inbox.

🤖

AI auto-replies

The AI agent replies to Telegram messages using your knowledge base and persona.

⚡

Automation rules

Trigger automations based on Telegram message content — assign to team, add labels, send templates.

🔔

Real-time alerts

Team members get push notifications when new Telegram conversations come in.

Troubleshooting

Messages not appearing in inbox

Check that the webhook is registered: Settings → Telegram → Webhook Info. If it shows an error, click Re-register Webhook.

Bot token invalid

Tokens are invalidated if you create a new token via BotFather (/token command). Always use the latest token.

Bot works in Telegram but not in OA inbox

Ensure the EmacronAI CRM server is reachable from the internet. Telegram requires a public HTTPS URL for webhooks.